Frequently Asked Questions (FAQ)

Question 1

What is NovelHub Translate?

Accepted Answer

NovelHub Translate is an AI-powered platform for translating Chinese web novels into English. Import novels from supported platforms, translate chapters, and read them in a customizable reader.

Question 2

Which source sites are supported?

Accepted Answer

JJWXC (晋江文学城), Qidian (起点中文网), QDMM (起点女生网), and Fanqie (番茄小说) are all fully supported.

Question 3

What languages does NovelHub translate?

Accepted Answer

Currently NovelHub Translate supports Chinese (Simplified and Traditional) to English translation only. Japanese and Korean are on the roadmap.

Question 4

Is there a free plan?

Accepted Answer

Yes. The Free plan includes 1,000 credits per month with no credit card required, and all plans include unlimited projects.

Question 5

How long does a translation take?

Accepted Answer

Most chapters translate in as fast as 30 seconds with real-time streaming.

Question 6

How are credits consumed?

Accepted Answer

Credits are deducted after a translation completes successfully based on chapter length. 1 credit = 100 Chinese characters, failed translations are not charged, and a typical 3,000–5,000 character chapter uses about 30–50 credits.

Question 7

Can I re-translate a chapter?

Accepted Answer

Yes. Re-translating costs credits and replaces the previous version.

Question 8

Does NovelHub translate VIP or paid chapters?

Accepted Answer

NovelHub can translate chapters you can legitimately access on the source site. For VIP or paid chapters, you must unlock them on the source platform first. NovelHub does not bypass paywalls or distribute source content.

Question 9

What can I customize in the reader?

Accepted Answer

You can customize font size, line height, content width, and theme. Current reader controls support font size from 14–28px, line height from 1.4–2.3, content width from 560–920px, and light, dark, or system theme modes.

Question 10

How do I report a translation issue?

Accepted Answer

Use the feedback button (select category + add details) or like/dislike buttons.

Question 11

How do I sign up?

Accepted Answer

Sign up at translate.novelhub.io using email and password or by continuing with Google, Discord, or X.

Question 12

Can I link multiple sign-in methods?

Accepted Answer

Yes. You can link multiple sign-in methods from account settings, including Google, Discord, and X, so you have backup ways to access the same account.

Question 13

What payment methods are accepted?

Accepted Answer

Stripe — major credit and debit cards.

Question 14

Do unused credits roll over?

Accepted Answer

Monthly plan credits do not roll over and reset each billing cycle. Purchased Credit Pack credits are separate and never expire until used.

Question 15

How do I cancel my subscription?

Accepted Answer

Settings → Subscription → Cancel. Your plan remains active until the end of the current billing period.

Question 16

Do I need the browser extension?

Accepted Answer

Yes. The browser extension is required for importing novels because it handles background content scraping from supported sites such as JJWXC after you log in to NovelHub Translate.

Question 17

Which browsers are supported?

Accepted Answer

Chrome and Chromium-based browsers (Edge, Brave, Arc).

Question 18

The extension isn't working. What should I do?

Accepted Answer

Check that you are logged in to NovelHub Translate, the extension is enabled in chrome://extensions, and you are on a supported site (currently JJWXC, Qidian, QDMM, and Fanqie). Try reloading the page. If the issue persists, reinstall the extension from the Chrome Web Store.